Mortgage Claim Info Help - GDPR

[Black Lake Victoria]

I'm trying to start a claim for a mis-sold mortgage from a few years ago. 

The company we are using to do this cant get our information from Citibank who hold the details (our mortgage company no longer exists).

We have sent all the forms off and they keep coming back with excuses as to why they cant release our information. This has been going on for months; originally it was a Director of a company cant verify our identity, now its a Consultant Surgeon at RHH does not meet their criteria. Citibank state in their email to me;

"Unfortunately we are unable to accept the proof documentation your third party have supplied as it has not been certified according to the guidelines we provided. We do not accept a Director or a Consultant Surgeon as valid certifiers"

A certified copy is a copy of the original document certified by a banker, solicitor, lawyer, notary public or the Post Office. Certified copies should contain a statement verifying it is a true likeness of the original copy, show the name of the signatory, their company and position held along with their valid contact details"

How much is this going to cost me to get the information released? Anybody had similar dealings?

.

[Pipes of Peace]

don't you just need to take the documents to a post office for verification first?

[fbaggy]

don't you just need to take the documents to a post office for verification first?

Just been through something similar with ID verification and yes the Post Office cost about £18-£20 for certification per person.

[Kit Kat Chunky]

Drop me a Message, mate.

[Big Fat Pig]

Quick and easy with Post Office, think it was £17.  Proper notary public cost me £50 for document certification.

[Protheroe]

If you know a solicitor on a personal level just ask them. I do, and it costs me the price of a pint for each document.

[Black Lake Victoria]

Thanks all for the advice it's much appreciated

[Kit Kat Chunky]

If you know a solicitor on a personal level just ask them. I do, and it costs me the price of a pint for each document.

You are being over-charged!!

I had a similar problem with certification last year. A High Street bank wouldn't accept the certification of an FCA authorised individual. A couple of phone calls later, they changed their tune.

BLV - If your mortgage is old, and the company no longer exists there is a chance that Citibank have few details. They will have purchased the loan as part of a portfolio, and your loan is "just a number". If this is the case, it could be like pushing against an open door. Also if you used a broker, you may have a claim against them. Be careful with "ambulance chasers" though, they will take a cut of the pay-out (or have their fees covered), and sometimes they only take the low hanging fruit.

[Protheroe]

If you know a solicitor on a personal level just ask them. I do, and it costs me the price of a pint for each document.

You are being over-charged!!

He did once try to bill me for the half an hour to walk to the pub and half an hour back.

[Kit Kat Chunky]

If you know a solicitor on a personal level just ask them. I do, and it costs me the price of a pint for each document.

You are being over-charged!!

He did once try to bill me for the half an hour to walk to the pub and half an hour back.

At least he didn't bill you for the time he spent supping it.